Help & FAQ

Find answers to common questions

🔍

🚀 Getting Started

How do I create my first video?

Go to Create Video, enter a topic, pick a voice and style, then click Create. Your video is ready in about 60 seconds.

How many videos do I get on the free plan?

The free plan includes 5 videos per month. Limits reset on the 1st of each month. Upgrade to Starter ($15), Creator ($35), or Business ($69) for more.

What platforms can I post to?

You can publish directly to YouTube Shorts, TikTok, and Instagram Reels from the dashboard. Twitter/X is also supported. Connect accounts in Settings → Connected Accounts.

What video format does Rankly AI produce?

All videos are produced in vertical 9:16 format (1080×1920), optimized for TikTok, Instagram Reels, and YouTube Shorts. Duration is typically 30–90 seconds.

💳 Billing & Plans

How do I upgrade my plan?

Go to Settings → Billing and click Upgrade. You can choose monthly or annual billing — annual saves ~40%.

Can I cancel my subscription?

Yes, anytime. Go to Settings → Billing and click Cancel Subscription. You keep access until the end of your current billing period.

Do you offer refunds?

We don't offer refunds for partial billing periods, but if you have an issue contact us at support@ranklyai.store and we will do our best to help.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe (Visa, Mastercard, Amex, Discover). Apple Pay and Google Pay are also available at checkout.

🎬 Videos & Features

Can I edit the AI-generated script?

Yes! After the script is generated in Step 2, you can edit it directly before creating the video. You can also use the Rewrite, Score, and A/B test tools to improve it.

How do I download my video?

From the Dashboard, click the download icon on any completed project card. Videos are stored for 30 days.

Can I create videos in other languages?

Yes! Use the Translate button in Step 2 to translate your script to 20+ languages before creating the video.

What is Bulk Create?

Bulk Create lets you generate up to 10 videos at once from different topics. Available on Creator and Business plans. Access it from the Dashboard or top nav.

🔐 Account & Security

How do I reset my password?

Go to the login page and click "Forgot password?" Enter your email and we'll send a reset link.

How do I delete my account?

Email support@ranklyai.store with your account email and we will delete your account and all associated data within 7 days.

Is my data secure?

Yes. Passwords are hashed, all connections use HTTPS, and payment data is handled by Stripe — we never see or store your card details. See our Privacy Policy for full details.

Still need help?

Our team responds within 24 hours on business days.

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